Support
MonteFlow is an app for Montessori schools and kindergartens, used by their staff and by parents. This page tells you who can help — us, or your school.
Problems with the app or your account
Can’t sign in, the app shows an error, something doesn’t work as it should, or you have a question about how the app works? Write to support@monteflow.cloud.
It helps us to know:
- the app version and build number, shown under Settings → About,
- your device and its system version (for example iPhone, iOS 26),
- the name of your school, and what you were doing when the problem appeared.
Please don’t send us your child’s details or health information — we don’t need them to fix a problem with the app.
Problems with the information in the app
Lessons, a child’s progress, schedules, attendance, grades, the content of messages and a child’s details are entered and managed by your school or kindergarten. If something there is missing or wrong, contact your school or kindergarten directly — MonteFlow support cannot change this information on the school’s behalf.
No account or invitation yet
MonteFlow accounts are created by schools; the app has no sign-up. If you are a parent or a member of staff and haven’t received an invitation, ask your school or kindergarten.
Privacy and your data
How we handle personal data is described in the Privacy Policy. To ask for your account or data to be deleted, corrected or exported, see Account & data requests.